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SERVICE ADVISOR - YONKERS, New York, United States

  • Service Advisor
  • YONKERS, New York, United States
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job description

  1. Automotive Service Advisor — Job Description

    Job Title: Automotive Service Advisor

    Job Summary:
    The Automotive Service Advisor is responsible for serving as the primary point of contact between customers and the automotive service department. This position involves understanding customer concerns, recommending appropriate maintenance and repairs, preparing repair orders, communicating with technicians, providing estimates, and ensuring a positive customer experience.

    Key Responsibilities

    • Greet customers and professionally assess their vehicle service and repair needs.

    • Listen to customer concerns and accurately document symptoms and requested services.

    • Prepare detailed repair orders and service estimates.

    • Explain recommended maintenance and repairs clearly to customers.

    • Communicate repair findings, costs, and completion times to customers.

    • Coordinate with technicians to ensure accurate diagnosis and timely completion of work.

    • Obtain customer authorization before performing additional repairs.

    • Monitor repair progress and keep customers informed of changes or delays.

    • Review completed repairs with customers and explain work performed.

    • Recommend preventive maintenance based on manufacturer guidelines and vehicle condition.

    • Maintain accurate customer and vehicle records.

    • Process invoices and assist with payment and warranty documentation when required.

    • Handle customer questions and concerns professionally and work toward satisfactory resolutions.

    • Maintain a clean, organized, and professional service reception area.

    • Follow dealership/company policies, safety procedures, and applicable automotive regulations.

    Qualifications

    • High school diploma or equivalent preferred.

    • Previous automotive service advisor, service writer, technician, or dealership experience preferred.

    • Strong knowledge of automotive maintenance and repair procedures.

    • Excellent customer service and communication skills.

    • Ability to explain technical information in easy-to-understand terms.

    • Strong organizational and time-management skills.

    • Ability to work effectively in a fast-paced environment.

    • Basic computer skills and familiarity with automotive dealership/service management software.

    • Valid driver's license with a satisfactory driving record.

    Preferred Skills

    • Automotive industry or dealership experience.

    • Knowledge of manufacturer maintenance schedules.

    • Experience with warranty claims and extended service contracts.

    • Ability to recommend services while maintaining a customer-focused approach.

    • Strong sales, negotiation, and problem-solving skills.

    • Ability to work effectively with technicians, parts personnel, management, and customers.

    Physical & Work Requirements

    • Ability to spend extended periods standing and walking around the service department.

    • Ability to inspect vehicles and occasionally enter or move around vehicles.

    • Ability to work flexible hours, including weekends, depending on business needs.

    • Must be able to work effectively in a busy, customer-facing environment.

     

 

 

 

job requirement

Automotive Service Advisor — Job Requirements

  • High school diploma or GED.

  • 1–3 years of experience in automotive service, repair, dealership, or customer service preferred.

  • Basic knowledge of vehicle maintenance and automotive repair.

  • Ability to explain vehicle problems and recommended repairs clearly to customers.

  • Strong customer-service and communication skills.

  • Ability to prepare repair estimates, invoices, and work orders.

  • Ability to communicate effectively with automotive technicians and parts departments.

  • Experience using dealership/service-management software is a plus.

  • Ability to multitask in a busy service department.

  • Strong organizational and time-management skills.

  • Ability to sell recommended maintenance and repair services professionally.

  • Valid driver's license and acceptable driving record.

  • Ability to work flexible hours, including Saturdays, depending on the dealership.

  • ASE certification or automotive technical training is helpful but not always required.

Common responsibilities

  • Greet customers and determine their vehicle service needs.

  • Write accurate repair orders and document customer concerns.

  • Provide estimates and explain recommended repairs.

  • Coordinate work between customers and technicians.

  • Update customers on repair status and costs.

  • Review completed repairs with customers.

  • Process invoices and payments.

  • Follow up with customers after service.

  • Help maintain customer satisfaction and achieve service-department goals.

If you're looking for actual Automotive Service Advisor openings, tell me your city/state (or ZIP code) and whether you want full-time or part-time, and I can look for current openings.

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Parts Counter - Yonkers, New York, United States

  • Automotive, Parts Counter Person, Parts Puller, Parts Sales, Parts dept
  • Yonkers, New York, United States
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job description

Parts Advisor Parts Counter Person 

Parts Counter / Stock person $37,500k+

Our Dealerships seeks a full time, motivated, Parts Counter Person to enhance our service team!

-    Do you thrive in a fast-paced environment where you have unlimited career potential?

-    Are you an enthusiastic individual who wants to work for a mission driven company?

-    Do you have a desire to Succeed!

Then our Company is the right fit for you!   We are seeking a Parts Advisor to join our professional team.

Parts Advisor Duties Include but are not limited to:

  • Order, receive, and bill all parts
  • Maintain proper storage of parts
  • Stock shelves
  • Assist retail customers and technicians, including answering phones
  • Assist with parts inventory management through bin counts and record keeping
  • Pick-up and delivery of parts
  • Keep department and work area orderly, neat, and clean
  • Maintain a superior level of customer service
  • Other duties as directed by management

job requirement

Automotive Parts Counter Qualifications:

  • Must be a customer-oriented, self-motivated team player
  • One to two years of prior automotive parts experience is required, either from a retail parts outlet or a dealership setting.
  • Must be computer literate
  • High School Diploma or GED required
  • Must be available to work a flexible schedule that will include some evenings and Saturdays
  • Must have a valid driver's license and few to no points on driving record.

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

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Sales Consultant - Yonkers, New York, United States

  • Automotive, Sales Associate, Sales Consultant, Sales, Salesperson
  • Yonkers, New York, United States
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job description

Automotive Sales Consultant 

Sales Consultant Commission Based $100k+

So, you want to sell automobiles that are known for their quality, reliability and beauty? You've come to the right place. We're looking for sales professionals to sell cars in our dealership. If you believe being a Sales Consultant is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!

As a Sales Consultant at our dealership, you’ll be responsible for managing all sales activities.  From generating and managing sales leads, you’ll be instrumental in helping our team continue our success.
 
Join Our Team!
 
Responsibilities:
Greets customer on sales floor and performs a needs analysis including make, type, and features of vehicle desired.  
Explains features and demonstrates operation of vehicle in showroom or on road.  
Researches availability of models and optional equipment using computer database.  
Works with Sales and F&I Managers and negotiates sales price, including tax, trade-in allowance, license fee, and discount, and requirements for financing or lease payment of vehicle.  
Walks the lot and visually inspects inventory.  
Completes all paperwork and arranges for delivery and registration of vehicle.  
Delivers and familiarizes the customer with vehicle.  
Attends/completes required training and department meetings.  
Regular and predictable attendance.

job requirement

Abillity to Speak a second language preferred
One year of related experience and/or training; or equivalent combination of education and experience.
Sales skills, great communication, and excellent customer service skills are a must.
Organization and thorough follow-up skills are necessary for staying in touch with the client prior to and after the sale.
Current valid driver’s license is required for all employees.
Mathematical skills including, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

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BDC Sales Consultant - Yonkers, New York, United States

  • Automotive, BDC, Business Development, Customer Service
  • Yonkers, New York, United States
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job description

Automotive Customer Service BDC Consultant 

Sales BDC $75,000k+

 If you believe Customer Service  is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.

Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls 
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments. 
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database. 
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

job requirement

QUALIFICATIONS: 

• High School Diploma or equivalent. 
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable. 
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

WHAT WE OFFER:

• Tremendous product & inventory 
• Ongoing company-wide training 
• Strong company reputation 
• Growth opportunities 
• Professional, enthusiastic & supportive working environment 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.



We Would Really Like To Hear From You!

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